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Terms & Conditions

A legal disclaimer

Terms & Conditions

Last updated: [Date]

About Us

These terms and conditions apply to services provided by:

Operating Company: EC Romford Holdings Ltd
Care Homes: Arran Manor and Ashling House
Registered Office: 441 Edgware Road, London W2 1TH
Contact: 020 7258 0642 | ecromford@mgnx3d.com

Care Home Locations:

  • Arran Manor: 55 Westmoreland Avenue, Hornchurch RM11 2EJ

  • Ashling House: 119 Elmhurst Drive, Hornchurch RM11 1NZ

Services Provided

We provide residential care services including:

  • Personal care and support

  • Dementia care

  • Accommodation and meals

  • Healthcare coordination

  • Social activities and companionship

Admission and Placement

Pre-Admission Assessment

  • A comprehensive assessment will be conducted before admission

  • We reserve the right to decline admission if we cannot meet care needs

  • All relevant medical and care information must be disclosed

  • Financial arrangements must be agreed before admission

Placement Agreement

  • A formal care agreement will be signed before admission

  • The agreement outlines care provisions, fees, and responsibilities

  • Changes to care needs may require agreement amendments

  • Either party may terminate the agreement with appropriate notice

Fees and Payment

Care Fees

  • Fees are payable monthly in advance

  • Fee reviews may occur annually or when care needs change

  • Additional charges may apply for extra services or equipment

  • Late payment may result in interest charges

Payment Methods

  • Bank transfer

  • Cheque

Fee Increases

  • We reserve the right to increase fees with 28 days' written notice

  • Increases will be reasonable and reflect increased costs or care needs

  • Residents/families will be consulted about significant changes

Resident Rights and Responsibilities

Resident Rights

  • Dignity, respect, and privacy

  • Choice in daily activities and care decisions

  • Access to healthcare and social services

  • Freedom from discrimination and abuse

  • Complaint procedures and advocacy support

Resident Responsibilities

  • Treat staff and other residents with respect

  • Follow reasonable house rules and policies

  • Provide accurate information about care needs

  • Pay fees promptly

  • Inform us of changes in health or circumstances

Family and Visitor Rights

Visiting

  • Visiting hours are generally flexible

  • Advance notice appreciated for extended visits

  • Visitors must sign in and follow safety protocols

  • We reserve the right to restrict visits if necessary for safety

Involvement in Care

  • Families are encouraged to participate in care planning

  • Regular updates on resident wellbeing will be provided

  • Families will be consulted about significant care decisions

  • Emergency contacts must be kept up to date

Health and Safety

Care Standards

  • We maintain registration with the Care Quality Commission

  • All staff are appropriately trained and DBS checked

  • We follow current health and safety regulations

  • Incident reporting procedures are in place

Medical Care

  • GP services are arranged for all residents

  • Medication management follows strict protocols

  • Hospital appointments will be facilitated as needed

  • Emergency medical situations will be handled promptly

Infection Control

  • We maintain appropriate infection control measures

  • Isolation procedures may be implemented when necessary

  • Visitors may be restricted during outbreaks

  • Health screening may be required

Personal Property

Resident Belongings

  • Residents may bring personal items within reason

  • We recommend insurance for valuable items

  • Labelling of clothing and personal items is advised

  • We are not liable for loss or damage to personal property

Room Allocation

  • Rooms are allocated based on availability and suitability

  • Room changes may be necessary for care or safety reasons

  • Personal decoration of rooms is permitted within guidelines

  • Deep cleaning charges may apply after vacation

Complaints and Concerns

Internal Complaints

  • Complaints should first be raised with the care home manager

  • We aim to resolve complaints within 10 working days

  • A written response will be provided for formal complaints

  • Appeals may be made to senior management

External Complaints

  • Complaints may be made to the Care Quality Commission

  • Local authority social services departments

  • Local Government and Social Care Ombudsman

  • Adult safeguarding services if appropriate

Data Protection and Privacy

Personal Information

  • We process personal data in accordance with UK GDPR

  • Information is used solely for care provision and administration

  • Data sharing follows our Privacy Policy

  • Consent is obtained for photography and marketing

Confidentiality

  • Medical and personal information is kept confidential

  • Information sharing follows professional guidelines

  • Family members receive appropriate updates

  • Third parties require consent or legal basis for information access

Contract Termination

Notice Periods

  • Either party may terminate with 28 days' written notice

  • Shorter notice may be accepted by mutual agreement

  • Emergency termination may occur for safety reasons

  • Final accounts will be settled within 28 days

Circumstances for Termination

  • Failure to pay fees after reasonable notice

  • Breakdown in care relationship

  • Care needs exceeding our capabilities

  • Behaviour threatening the safety of others

  • Closure of care home (with maximum notice given)

Website Terms

Website Use

  • Information is provided in good faith but without warranty

  • We reserve the right to modify website content

  • Intellectual property rights are protected

  • Third-party links are provided for convenience only

Contact Forms

  • Enquiries will be responded to within a reasonable time

  • Information submitted becomes our property

  • We may use enquiries for service improvement

  • Spam or inappropriate content will be blocked

Limitation of Liability

Care Services

  • Our liability is limited to the reasonable cost of care

  • We exclude liability for indirect or consequential losses

  • Nothing excludes liability for death, personal injury, or fraud

  • Professional indemnity insurance is maintained

Force Majeure

  • We are not liable for events beyond reasonable control

  • This includes natural disasters, pandemics, or government action

  • Alternative arrangements will be made where possible

  • Care continuity is our priority during emergencies

Regulatory Compliance

Registration

  • We are registered with the Care Quality Commission

  • Regular inspections are conducted

  • We comply with all relevant care legislation

  • Staff meet the required qualifications and training standards

Legal Framework

  • Services are provided under the Care Act 2014

  • Mental Capacity Act 2005 principles are followed

  • Safeguarding procedures follow local authority guidelines

  • Equality Act 2010 requirements are met

Governing Law

These terms are governed by English law and subject to the exclusive jurisdiction of English courts.

Changes to Terms

We reserve the right to modify these terms with reasonable notice. Significant changes will be communicated to residents and families directly.

Contact Information

For questions about these terms and conditions:

EC Romford Holdings Ltd
441 Edgware Road
London W2 1TH
Phone: 020 7258 0642
Email: ecromford@mgnx3d.com

Care Home Managers:

  • Arran Manor: 55 Westmoreland Avenue, Hornchurch RM11 2EJ

  • Ashling House: 119 Elmhurst Drive, Hornchurch RM11 1NZ

These terms comply with UK care home regulations and consumer protection law. Professional legal advice should be sought for specific compliance matters.

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